Operations Dashboard — Q1 2026
AI Active
0%
Idle
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Overview
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Insights
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Analytics
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Segments
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Products
System
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Settings
Monthly Refunds
$847,291
▲ 12.4% vs last quarter
147 refunds processed this week
Return Rate
23.6%
▲ 3.1pp above cohort
Cohort avg: 16.2%
Exchange Conversion
18.3%
~ Flat · No change
Industry benchmark: 24%
Avg Resolution Time
4.2 days
▲ 0.8d slower than target
Target: 3.0 days
Net Revenue
$2.14M
▼ 1.2% MoM
Refund drag: −$84K
Return Rate Trend — 12 WeeksLive · Updated 3m ago
Flagged Items — High Risk8 flagged
SKURateIssueMonthly Cost
#442134.1%Sizing$14.2K
#389228.7%Quality$9.8K
#551026.3%Mismatch$7.1K
#220419.4%Sizing$5.2K
#778317.8%Desc.$4.6K
#119016.1%Sizing$3.9K
Issue Breakdown
72%TOP ISSUE
Sizing issues36%
Quality defects23%
Other reasons41%
Returns by Category
Footwear
Apparel
Acc.
vs. Peer Benchmark
You
Cohort
Top 10%
Activity FeedLive
Spike detected — SKU #4421 return rate at 34%
3m ago
Campaign "Summer_Retarget_v2" ROAS dropped to 0.72
12m ago
412 high-value users crossed 90-day lapse threshold
1h ago
Product Editor — SKU #4421 · Court RunnerEditing
Sizing Chart
SizeUSEUFit Note
S740True to size
M841True to size
L942True to size
XL1043True to size
XXL1144True to size
Idle
Return Analysis
72%
Sizing
18%
Quality
Peer Benchmark
Similar fix cut returns 18% across 3 peer merchants.
Outreach — Proactive Size GuidePreparing
Email Preview
Queue for dispatch
Audience
Pending OrdersSKU #4421First-timeUS Region
Size
—
Projected
Prevented—
Saved—
Ad Manager — Budget OptimizationAnalyzing
Active Campaigns
Lookalike_Q2$180/day
2.8 ROAS
Summer_Retarget_v2$240/day · 5d below 1.0
0.72 ROAS
Brand_Awareness$120/day
1.4 ROAS
Budget Reallocation
From: Summer_Retarget_v2
$240/day → $0/day
To: Lookalike_Q2
$180/day → $180/day
Daily savings
—
Pricing — Essential Kit BundleAnalyzing
Price Optimization
$50.39$50.39
Signal
Demand up 18% at $4 lower. Current $2.40 above optimal.
Projected at $47.99
Volume—
Revenue—
Margin—
Segments — Re-engagementSelecting
User Segments
ActiveLast 30d
2,841
Moderate31-60d
1,204
At Risk61-89d
678
High-LTV Lapsed90+d · $300+ LTV
412
Win-back Sequence
1
Welcome BackPersonalized recs
Pending
2
Social Proof + 15%Reviews + discount
Pending
3
Urgency + Final48h countdown
Pending
Projected: —
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